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Terms and Conditions

Definitions

The "COMPANY" refers to Silver Rivet

The "BUYER" refers to the purchaser of goods and services.

Summary

The company only accepts orders subject to the conditions of sale to the exclusion of any condition of the buyer.

Payment

Not withstanding delivery, the risk of the goods and the property in the goods shall not pass to the buyer until the goods are paid for in full prior to dispatch.

Prices

Prices of goods and services supplied as of this date are correct but subject to market fluctuation and revision. Any oversea's orders shall be charged to the buyer at current exchange rates. The company has no control or liability over these rates.

VAT

The company's price list includes UK sales tax (VAT) at the current rate except on those goods that are zero rated or exempt from VAT charges (e.g. books). Oversea's customers do not pay UK sales tax (VAT) unless they reside in a European community, E. C. country. I.E. Belgium, France, Germany, Holland, Italy, Spain, Denmark, Sweden, Finland, Austria, Eire, Luxembourg, Portugal, and Greece. EC businesses registered for vat are exempt from paying vat providing they can provide their vat registration number (with country code). Proof of identity will also be required.

Fitness for purpose

The company are in no way liable for the purpose and fitment of goods and services supplied to the buyer. The company has no control over the fitment, suitability and method of their application or use. The company excludes any condition or warranty implied by statue or otherwise as to the fitness of its goods or any other particular whatsoever.

Liability

The companys liability to the buyer shall at no time exceed the price of the goods supplied. The company shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer. The company shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. The company shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

THIS CONTRACT IS SUBJECT TO THE LAW OF ENGLAND AND WALES.

Returns Policy

If for any reason you are not happy with your purchase please return it to us with prior authorisation from us within 14 days from the date you receive it and within 7 days for sale and special offer items. We advice that you use a secure method of postage which allows you to trace goods returned. Silver Rivet cannot accept any responsibility for any goods lost in transit on returns.

We will be happy to exchange or refund the items providing the following conditions are met (FOR SALE AND SPECIAL OFFER ITEMS PLEASE REFER TO THE 'SALE AND OFFER ITEMS' heading):

 The goods are in their original saleable condition.

 All the tags/labels are intact and have not been removed and re-attached as missing tags/labels means we cannot resell the item(s). If an item is accepted with the missing labels a charge of £5.00 minimum will be made or the item will have to be sent back with the postage to be paid by you, the customer.

 They have not been worn.

 The goods have no markings or odours from such things as make-up, perfume, aftershaves, deodorants, smoke etc.

 When returning footwear please cover the box accordingly to make sure that the box is not damaged.

Management reserve the right to charge postage for replacement goods for returns as a result of them being unsuitable in any way.

Any items returned after the given time or not satisfying any one of the above conditions Silver Rivet reserve the right to refuse a refund or exchange and the items will be returned back to you once the postage charges have been received from you.

You may, if you wish, return any goods at one of our stores providing all of the above are adhered to and you provide the Delivery Note and your original receipt as proof of purchase.

Sale & Special Offer Items

On return of items purchased on sale or special offer we will be pleased to offer you an exchange or a credit note to the value, providing all of the refund conditions are met.

Non-Refundable Items

Unfortunately, we do not accept returns on underwear, hosiery, earrings or other intimate items due to reasons of hygiene.

Faulty/ Incorrect Goods

All our products are thoroughly checked to ensure no faulty goods are sent out. However if this has occurred with your order or we have sent out the wrong item to you, please contact our Customer Services Department immediately via e-mail quoting the order number, your full name, address and details of the fault or error and we will advise you as to your next step.

Discounts, Vouchers and Special Offers (e.g. Buy one get second Half Price)

If you are returning an item for which you had received any kind of discount or offer the refund price will be adjusted accordingly. If you are returning one of the two items which had an offer of e.g.

• ‘Buy one and get second Half Price’ then you will be refunded just half the price of the item you are returning.

• ‘Buy one and Get a Free Gift’ you have to return both the items otherwise you will be charged the full value of the item kept.

Faults on Worn or Used Goods

If the fault appears after having worn the garment you must contact us with details of the fault and we will advise you as to the next course of action. (Do not send back before contacting us) In most circumstances these goods are sent back to the Manufacturers in order to establish the cause of the damage and wherever possible we will repair the item and return it to you at no extra cost.

Silver Rivet reserve the right not to exchange or refund on these items until we receive the results from the manufacturers which can take up to a minimum of 28 days. The decision lies with the manufacturers.

Note: Please ensure that you adhere to the manufacturers care instructions strictly as Silver Rivet cannot accept back any goods damaged as a result of negligence.

Return Postage & Packaging

For the charges for postage please refer to the text under our ‘Delivery
Information’ title.

If two or more items are purchased costing more than £45.00 qaulifying you for free postage and you return one or more of these items keeping one item costing less than £45.00 than any refund given under our refund policy will be subject to a deduction of the postage cost. In the case of overseas orders outside the UK mainland where postage is paid by you we deduct the full postage paid before refunding.

Although we offer free postage on orders over £45.00, postage is paid for by us. Therefore we reserve the right to deduct the original cost of the postage paid by us for any goods returned for a refund or exchange.

We regret that the postage & packaging charges paid by you to return any unwanted goods for exchange or a refund cannot be reimbursed.

However, if you are returning faulty goods or wrongly sent goods we will be happy to reimburse you with the cost of postage providing the fault has been established as that not caused by yourselves due to lack of reasonable due care.

By clicking the 'Please check this box to confirm that you have read, understood and accept our terms and conditions' button you agree to these terms and conditions. By Completing and submitting the following electronic form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
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